Cancellation &
Refund Policy

Service Cancellation

We understand that plans change. Here's our policy for service cancellations:

• Before Work Begins: Full refund of any advance payment if cancelled at least 48 hours before scheduled start.
• After Work Begins: Refund calculated based on work completed, materials used, and labor deployed.
• Same Day Cancellation: A cancellation fee of 10% may apply for same-day cancellations.

Inspection & Consultation

Our surface inspection and consultation services are complimentary. There's no charge to cancel or reschedule an inspection appointment.

Product Returns

For marble care products purchased through us:

• Unopened Products: Full refund within 30 days of purchase with original receipt.
• Opened Products: Refund or exchange available only if product is defective.
• Custom Orders: Non-refundable unless defective or damaged during shipping.

Marble Material Orders

For marble slabs and materials ordered through MarbleX:

• Before Processing: Full refund if cancelled before order is processed with suppliers.
• After Processing: Cancellation subject to supplier policies, typically 15-25% restocking fee.
• Custom Cut Materials: Non-refundable once cutting has begun.

Refund Process

Approved refunds are processed within 7-10 business days. The refund will be credited to the original payment method. For bank transfers, please allow additional time for your bank to process the credit.

How to Request Cancellation/Refund

To initiate a cancellation or request a refund, please contact us:

• Email: support@arelichomes.com
• Phone: +91 905 151 5505